Closa Agents Back-office Dashboard
A comprehensive monitoring platform for Access Bank's Closa Agents, developed by The Bulb Africa to track and analyze agent performance and card registration activities.
The Bulb Africa
The Bulb Africa
UI/UX Designer
UI/UX Designer
2 Weeks
2 Weeks
Web
Web
My Role
I led the design of the Closa Agents back-office for The Bulb Africa (Access Bank Project), handling the research, ideation and design. I worked closely with a Project Manager and a Full-stack Developer.
I led the design of the Closa Agents back-office for The Bulb Africa (Access Bank Project), handling the research, ideation and design. I worked closely with a Project Manager and a Full-stack Developer.
Project Objective
The project focuses building a monitoring platform for Access Bank and The Bulb Africa to track and understand Closa Agents' performance (card registration and customer onboarding activities). It provides a user-friendly dashboard that makes agent activities transparent and helps with data-driven decision-making.
The project focuses building a monitoring platform for Access Bank and The Bulb Africa to track and understand Closa Agents' performance (card registration and customer onboarding activities). It provides a user-friendly dashboard that makes agent activities transparent and helps with data-driven decision-making.
Design Process
Discover
Stakeholder Engagement
Ideate
Brainstorming & Moodboard
Design
& Prototype
UI Design & Components
Handoff
Stakeholder Engagement
I spoke with The Bulb Africa team to better understand the project’s direction and what success means. These conversations helped me set clear goals and identify the key metrics needed to measure the dashboard’s impact.
I spoke with The Bulb Africa team to better understand the project’s direction and what success means. These conversations helped me set clear goals and identify the key metrics needed to measure the dashboard’s impact.
Brainstorming/Inspiration gathering
Once I understood the project goals, I began the creative process by exploring different design directions. I collected inspiring dashboard designs that aligned with the project’s vision, which guided my thinking as I sketched the first concepts on paper. This exploration phase was key to building a solid foundation for the final design.
Once I understood the project goals, I began the creative process by exploring different design directions. I collected inspiring dashboard designs that aligned with the project’s vision, which guided my thinking as I sketched the first concepts on paper. This exploration phase was key to building a solid foundation for the final design.
Design and Handoff
Using the research and insights, I designed a clean and user-focused dashboard. Every element was carefully created to meet stakeholder needs while making complex data easy to understand and act on. The result was an intuitive interface that turned data into meaningful insights.
Using the research and insights, I designed a clean and user-focused dashboard. Every element was carefully created to meet stakeholder needs while making complex data easy to understand and act on. The result was an intuitive interface that turned data into meaningful insights.
Visual Outcomes
Dashboard Overview
Audit Logs Overview
Event Activity Monitoring
SMS Management
User Management - User List
User Management - Access/Role Control
Results and Impact
The dashboard helps determine revenue sharing between both organizations.
It provides clear and transparent activity insights.
It also enables performance evaluation for Access Bank and The Bulb Africa, improving overall operational efficiency.
The dashboard helps determine revenue sharing between both organizations.
It provides clear and transparent activity insights.
It also enables performance evaluation for Access Bank and The Bulb Africa, improving overall operational efficiency.
Challenges and Key Learnings
This was my first dashboard design project, and I faced a steep learning curve. I managed it by keeping clear communication with stakeholders, working within a tight two-week timeline, and delivering a high-quality solution through regular feedback and collaboration. This experience showed me that effective communication and collaboration is the key to successful project execution.
This was my first dashboard design project, and I faced a steep learning curve. I managed it by keeping clear communication with stakeholders, working within a tight two-week timeline, and delivering a high-quality solution through regular feedback and collaboration. This experience showed me that effective communication and collaboration is the key to successful project execution.
TIMOTHY ADEBAYO
TIMOTHY ADEBAYO
TIMOTHY ADEBAYO
Let’s collaborate
Friday, October 24, 2025
4:08:52 PM
Friday, October 24, 2025
4:08:52 PM
Let’s collaborate